Sales And Service Trainer

Description:

Responsibilities

• Conduct engaging and interactive training sessions for both new and existing staff members.
• Maintain adequate inventory of classroom materials and equipment, as necessary create and maintain training registration, attendance, and completion records.
• Provide on-the-job coaching to new hires while on the phones in the training classroom.
• Evaluate measure and track the progress of training participants, providing feedback, and hiring recommendations to managers.
• Incorporate feedback from participants and stakeholders to enhance the training programs.
• Collaborate with sales, service, and management teams to align training initiatives with overall business goals.
• Integrate new ideas and approaches into training programs to enhance their effectiveness
• Other duties as assigned.

Requirements

• Previous experience facilitating or creating sales curriculum
• Excellent verbal and written communication skills.
• Experience presenting to one-one to large groups.
• Ability to manage multiple priorities, meet deadlines and work under pressure, while maintaining attention to detail and accuracy
• Ability to communicate well and ask questions, to work in a fast paced and dynamic environment
• Extensive experience delivering sales, product, and customer service training programs for new hires in inbound/outbound call center, ideally in the travel industry
• Two (2) year’s experience in sales and service training preferred
• Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).