Sales Associate

Description:

Coach, a brand under Tapestry, Inc., is seeking a Sales Associate to join its retail team. The role requires providing exceptional customer service, driving sales, and promoting brand loyalty. As a Sales Associate, you will be responsible for managing client relationships, utilizing product knowledge to drive sales, and ensuring a high standard of service. You will work with customers to understand their needs, make recommendations, and drive sales through strategic cross-selling and add-on sales.

You will also support the store operations by assisting with daily tasks, inventory management, and maintaining the store’s visual standards. The ideal candidate is adaptable, goal-driven, and excels in a customer-focused, fast-paced environment.

Key Responsibilities:

• Provide excellent customer service and drive sales through effective product knowledge.

• Cross-sell and encourage product add-ons tailored to customer needs.

• Build lasting relationships with customers and engage in follow-ups to close sales.

• Assist with inventory management, ensuring the sales floor is well-stocked and organized.

• Maintain cleanliness and organization of the sales floor, backroom, and cash wrap area.

• Adhere to company policies and procedures, including cash handling and asset protection.

• Promote and contribute to a team-selling environment, fostering teamwork and trust.

• Assist in visual merchandising, ensuring that the store is presented according to brand standards.

Required Skills:

• Strong customer service skills and ability to build rapport with customers.

• Experience in sales, preferably in luxury retail or fashion.

• Knowledge of current fashion trends and the competitive landscape.

• Ability to work in a team-oriented environment.

• Strong communication and interpersonal skills.

• Adaptable to changing retail conditions and customer needs.

Education and Experience:

• High school diploma or equivalent required; college degree preferred.

• 1-3 years of retail sales experience, especially in luxury retail, is a plus.

• Basic computer skills and experience with cash register systems are preferred.

Benefits & Additional Information:

• Base Pay Range: $15.00 – $17.25 per hour.

• Benefits include medical, dental, and vision insurance, 401(k), paid parental leave, commuter benefits, disability insurance, and tuition assistance.

• Tapestry, Inc. promotes a diverse and inclusive workplace and is an equal opportunity employer.