Sales Associate

Description:

Coach, a globally renowned fashion house established in New York in 1941, is seeking a Sales Associate for its location at Macy's Herald Square, New York. The ideal candidate will represent the brand with confidence and dedication, deliver exceptional service, and drive sales through a deep understanding of clienteling, product knowledge, and in-store operations.

As a part of the Tapestry Inc. family, Coach emphasizes innovation, inclusivity, and the pursuit of excellence. This is a full-time, on-site role where the selected candidate will play a crucial part in delivering an outstanding shopping experience.

Key Responsibilities:

Sales & Customer Service

• Represent Coach as a brand ambassador delivering personalized customer experiences.

• Understand and implement Coach’s Service and Selling Models.

• Drive store sales through proactive strategies, client engagement, and consistent follow-ups.

• Maintain deep product knowledge, including features, benefits, and current offers.

• Demonstrate cross-selling and upselling abilities aligned with customer needs.

• Respond to customer cues to tailor interactions and ensure satisfaction.

• Build long-term, loyal customer relationships through consistent communication and engagement.

Sales Strategy & Performance

• Take ownership of sales performance by meeting or exceeding metrics.

• Create personal and team sales strategies aligned with company goals.

• Monitor and act on local market trends that impact business.

• Analyze survey results and implement improvement plans.

Operational Excellence

• Maintain a clean and organized sales floor and backroom to Coach standards.

• Replenish inventory and support stockroom operations and cash-wrap processes.

• Handle customer transactions including purchases, returns, and exchanges.

• Participate in inventory processing and store maintenance.

Core Competencies Required:

• Customer Focus: Committed to exceeding customer expectations.

• Drive for Results: Achieves and surpasses goals consistently.

• Interpersonal Savvy: Builds strong, effective relationships with internal and external stakeholders.

• Creativity & Flexibility: Generates innovative solutions and adapts to changes.

• Learning on the Fly: Quick to grasp new concepts and adaptable to unfamiliar tasks.

• Perseverance: Shows resilience in the face of challenges.

• Dealing with Ambiguity: Comfortable working through uncertainty and shifting priorities.

Requirements:

• Education: High school diploma or equivalent; college degree preferred.

• Technical Skills: Familiarity with POS systems, iPad/laptop use, walkie-talkies, and digital communication tools.

• Physical Abilities: Must be able to lift up to 25 lbs regularly and occasionally up to 50 lbs; ability to stand, walk, bend, and move around the store.

• Schedule Flexibility: Availability to work nights, weekends, holidays, and peak sales events (e.g., Black Friday, Christmas Eve).

Additional Benefits:

• Competitive hourly wage ($16.50–$19.50/hr).

• Health benefits (medical, dental, vision), life and disability insurance.

• Paid vacation and wellness time.

• 401(k) plan participation.

• Employee product discounts and performance incentives.