Description:

The Assistant Bank Manager supports the Branch or Market Manager in leading a high-performing team committed to delivering superior customer service and achieving financial and operational goals. This role oversees daily branch operations, develops staff, assists customers with banking needs, ensures regulatory compliance, and strengthens customer relationships. The Assistant Bank Manager also acts as the branch leader in the manager’s absence.

Key Responsibilities:

Leadership & Team Development

• Lead, coach, and support bankers to meet sales, service, and operational objectives

• Assist with hiring, training, scheduling, and performance management

• Serve as acting branch leader when the Branch/Market Manager is unavailable

Customer Experience & Sales

• Deliver exceptional customer service

• Assist customers with transactions, account openings, and banking solutions

• Identify and deepen customer relationships through proactive outreach and cross-selling

• Promote digital banking tools to customers and staff

Branch Operations & Compliance

• Manage daily operations, ensuring regulatory and policy compliance

• Uphold bank policies, security procedures, and operational standards

• Report suspicious activity, ethical concerns, customer complaints, and violations

• Support community involvement and volunteer initiatives

Qualifications:

Required

• High school diploma or equivalent

• 1–3 years of sales experience

• 1–3 years of leadership or financial branch management experience

Preferred

• Additional business certification within 2 years

Desired Characteristics:

• Strong leadership and coaching ability

• Customer-focused mindset

• Excellent communication skills

• Ability to foster teamwork and collaboration

• Integrity, reliability, and commitment to community engagement

• Strong problem-solving and decision-making skills

Additional Requirements:

• Must pass a comprehensive background check

• Must comply with all banking regulations, including the Bank Secrecy Act

• Must follow ethics and compliance reporting guidelines

• E-Verify participation required