Description:
The Sales Development Manager function is responsible for prospecting, educating and qualifying leads to create opportunities for the Account Executives to close. This function helps drive higher retention with a focus on building trust to generate long term customer relationships.
Essential Key Responsibilities
- Lead and develop an agile, highly productive and engaged SDR team, nurturing and developing talent through strong and actively engaged leadership
- Act as a liaison with the marketing team, sales leaders, and other internal teams to support SDR inbound/outbound programs, help with messaging, etc.
- Actively engage in creating training and enablement sessions.
- Train, coach, mentor team to ensure they are knowledgeable on solution portfolio, meeting KPIs, managing pipeline properly, communication/collaboration with their reps.
- Keep up with industry trends, product knowledge, familiarity with sales tools team is using and identifying process improvements.
Education and Experience
- Associate's Degree: Required
- Bachelor's Degree: Preferred
- Years of Relevant Experience: 2 to 4 years
Essential Skills and/or Certifications
- 2+ years of experience in software sales as a closer preferred
- Experience coaching and mentoring SDRs on large-enterprise prospecting and opportunity generation
- Proven track record of success, consistent track record of quota achievement as individual
- Experience managing and improving Sales Development KPIs, regularly report on Team/Individual Results
- Identify and make recommendations for improvement in the areas of Process, Efficiency and Productivity
- Sales training and salesforce.com experience a plus
- Outreach, Sales Engagement and Customer Relation Familiarity, and LinkedIn Navigator experience a plus
- Ability to quickly adopt sales related technologies
- Ability to adapt to an analytical, research focused mentality and environment
- Coach, manage and motivate a team of Sales Development Reps
- Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
- Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and program
Key Stakeholders
- External Clients, Inside, Field and Strategic Account Executives
Physical Requirements
- Employees must be able to perform the essential functions of this position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.
- Ability to sit, speak and operate telephone and/or computer for long periods of time
- Ability to handle pressure, stressful conditions, and conflict resolution
- Ability to work day, evening and/or weekend hours as needed
- Regular attendance in the office