Description:
The Yelp Restaurants division is growing, and we’d love to have you join us. Fast-paced and growth minded: Yelp Restaurants is a true startup, so get ready to make an impact! You’ll help lots of businesses, learn very quickly, and contribute directly to our strategy. As a Restaurant Support Managers you are committed to providing exceptional customer service with the goal of retaining and growing our client base - but, above all else, provide stellar customer service. You’ll efficiently manage and respond to a variety of questions and issues that may require troubleshooting, researching or collaborating with the team while you listen and reassure our clients.
What You'll Do
- Provide exceptional and timely inbound customer support via phone and email
- Consult and educate our customers to provide value, resolve their business needs, and retain their business
- Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs - asking probing questions and finding solutions will be critical to your success
- Help owners with their full suite of Yelp Restaurant tools to market their restaurant, efficiently manage their front of house, and drive diners.
- Grow and learn in a fast-paced high-growth environment - there will be plenty of opportunities to stretch your skillset and make an impact for our customers and our company
What It Takes To Succeed
- Great communicator - Whether it’s on the phone, through email or via live chat, you excel at communicating with customers
- Positive - You strive to maintain a positive working space with both customers and peers
- Adaptable - You are adaptable and can think on your feet, when faced with new challenges, or tough conversations, failure simply isn't an option
- Supportive - You don’t hesitate to lend a helping hand to other team members when possible
- Value Focused - Solid ability to handle challenging conversations and add value to business owners in a professional, solutions-oriented manner
- Willingness to Learn and Grow - You are open to feedback, adaptive and coachable; you embrace and thrive in a fast paced high-growth environment
- Bachelor's Degree or 3+ years of relevant client facing experience
- Be available to work weekends and holidays between the hours of 6AM-8PM PST
- Experience in SaaS, sales, client retention, support, or customer success is preferred