Description:
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Director, Specialist Sales, Advisors Business DevelopmentSessionM, a Mastercard company, is looking for a truly exceptional and experienced Client Success Director that is passionate and driven, with strong communication and account management skills. This individual will report to the VP of Merchant Loyalty, and manage our strategic clients to continuously drive more value, and provide the highest level of service to our global enterprise accounts.
Responsibilities:
- Gain trusted-partner status through our SessionM solutions with our global strategic accounts.
- Retain and drive account growth by managing the renewal sales process for recurring services, and identify areas for upsell with SessionM and broader Mastercard products and services.
- Help build the client knowledge and understanding of SessionM products and services, and drive platform adoption.
- Be the client advocate - managing the overall health of the client relationship by working across internal departments to ensure that client expectations and requirements are understood and deliverables are met.
- Deliver quarterly business reviews with key client stakeholders.
- Build and manage Client Success Plans (CSP) that set the tone for the relationship, and measure shared goals over time.
- Advanced experience working and selling to enterprise senior client-level stakeholders within the Travel/Hospitality and or Restaurant industry. Relevant client-side experience, or experience in managed services is a plus.
- Track record of hitting revenue targets, driving incremental value, and retaining long-term client contracts.
- Proficiency of the marketing technology ecosystem (specifically customer data, CRM, customer engagement and loyalty platforms).
- Ability to thrive in a fast-paced environment, handle a diverse workload, and meet aggressive deadlines.
- Must be confident and possess strong communication, listening, and interpersonal skills, with an ability to manage complex c-suite level relationships and negotiations.
- Strong oral presentation skills and ability to assist in presentation development.
- Comfortable working with data analysts and providing actionable insights and recommendations.
- Proactive, with the ability to problem solve and deliver solutions vs. issues to management and clients.
- Strong cross functional team player who is comfortable talking to topics related to marketing (both traditional and digital) data, strategy, CRM, customer care, and operations.
- Experience with end user facing marketing programs, like loyalty or customer engagement.