Description:
Responsibilities:
- Gain trusted-partner status through our SessionM solutions with our global strategic accounts.
- Retain and drive account growth by managing the renewal sales process for recurring services, and identify areas for upsell with SessionM and broader Mastercard products and services.
- Help build the client knowledge and understanding of SessionM products and services, and drive platform adoption.
- Be the client advocate - managing the overall health of the client relationship by working across internal departments to ensure that client expectations and requirements are understood and deliverables are met.
- Deliver quarterly business reviews with key client stakeholders.
- Build and manage Client Success Plans (CSP) that set the tone for the relationship, and measure shared goals over time.
- Advanced experience working and selling to enterprise senior client-level stakeholders within the Travel/Hospitality and or Restaurant industry. Relevant client-side experience, or experience in managed services is a plus.
- Track record of hitting revenue targets, driving incremental value, and retaining long-term client contracts.
- Proficiency of the marketing technology ecosystem (specifically customer data, CRM, customer engagement and loyalty platforms).
- Ability to thrive in a fast-paced environment, handle a diverse workload, and meet aggressive deadlines.
- Must be confident and possess strong communication, listening, and interpersonal skills, with an ability to manage complex c-suite level relationships and negotiations.
- Strong oral presentation skills and ability to assist in presentation development.
- Comfortable working with data analysts and providing actionable insights and recommendations.
- Proactive, with the ability to problem solve and deliver solutions vs. issues to management and clients.
- Strong cross functional team player who is comfortable talking to topics related to marketing (both traditional and digital) data, strategy, CRM, customer care, and operations.
- Experience with end user facing marketing programs, like loyalty or customer engagement.
COVID-19 Considerations
We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.