Sales Support Coordinator

Description:

Responsibilities

• Assists Personal Cruise Consultants to increase sales and market share on Holland America Line cruises and Alaska Land and Sea Journeys.
• Primary resource for non-revenue related requests for PCC guests (provides information and resolves issues with items such as dining arrangements, express documents, special requirements, etc.) after the guest has made a reservation.
• Process all Siebel Service Requests, research and resolve all database ownership conflicts (multiple PCC assignments for one reservation).
• Assign incoming referred leads from other departments evenly to PCCs per department policy.
• Responsible for handling department returned mail, incoming email and voicemail boxes.
• Resolves problems, completes exchanges with existing PCC customers when the PCC is not available and assists with cruise pricing, payment collection and group finalization.
• Ensures prompt high level of service to all internal and external clients
• Provides support to department management staff, as needed.
• Any additional duties as assigned by supervisor or manager.

Requirements

• Minimum of one (1) year experience in positions in the area of customer service or sales.
• Experience in the travel and hospitality industry preferred.
• Experience working in a high-volume call center is preferred
• Strong product and POLAR knowledge, ability to become highly proficient in Siebel
• Strong interpersonal skills; proven ability to positively interact with individuals at all levels
• Possesses a track record of personal goal achievement and support to department objectives
• Possesses strong attention to detail and ability to remain focused despite distractions
• Must be self-motivated, a self-starter and quick learner
• Excellent organization skills and ability to work independently
• Computer proficiency with Windows and aptitude to learn other systems