Salesforce Platform Developer

Description:

The Salesforce Platform Developer (Kindsight Ascend) plays a critical role within the Cornell Enterprise Modernization Initiative (CEMI), with primary responsibility supporting the Donor Engagement and Experience Project (DEEP)—a major, multi‑year effort to modernize and unify development and engagement technology across Cornell’s Ithaca and Cornell Tech campuses, Weill Cornell Medicine (WCM), and the Lab of Ornithology.

Cornell seeks a highly skilled Salesforce Platform Developer with experience supporting Kindsight Ascend and its associated data model to contribute to a large‑scale, multicampus transformation that consolidates‑ development and engagement capabilities on a single Salesforce platform. The CEMI DEEP Salesforce Platform Developer works closely with fundraising, engagement, and operations teams across all campuses, as well as Salesforce Operations, the DEEP project team, campus stakeholders, and the system integrator responsible for Kindsight Ascend implementation. In collaboration with these partners, the developer supports and evolves the solution by extending managed packages, designing integrations, enabling data unification and marketing activation capabilities, and validating platform functionality—all while ensuring alignment with enterprise architecture, security standards, and business requirements.

Within Development Information Technology, the CEMI DEEP Salesforce Platform Developer contributes to Salesforce platform architecture and solution design, applying sound architectural principles, established design patterns, and enterprise governance standards. This role partners with functional and technical stakeholders to identify pain points and deliver innovative, scalable solutions that enhance the user experience while ensuring the Salesforce platform remains secure, maintainable, and aligned with Cornell’s long-term‑ technology strategy.

The CEMI DEEP Salesforce Platform Developer brings deep experience working with complex Salesforce managed packages and associated data models, with Kindsight Ascend serving as the core managed package around which additional packages, integrations, and customizations are designed. The role supports enterprise fundraising, donor engagement, and reporting needs by delivering high-quality‑, scalable Salesforce solutions and integrations.

Key Responsibilities
 

• Contribute to Salesforce platform architecture and solution design, including data architecture, integration strategy, environment design, and release management approaches.
• Design and implement scalable Salesforce solutions using sound architectural principles, enterprise design patterns, and platform governance standards.
• Develop and maintain Salesforce applications, custom components, and workflow logic using Apex, Lightning Web Components (LWC), Flows, and declarative automation.
• Configure and extend Kindsight Ascend and other Salesforce managed packages, ensuring compatibility with custom solutions and enterprise requirements.
• Design and maintain scalable custom data models that integrate seamlessly with managed package architectures.
• Develop and support opportunity-based fundraising and engagement workflows leveraging‑ Sales Cloud and Service Cloud capabilities.
• Design and implement Salesforce integrations using APIs, middleware, and other integration technologies to support internal and external systems.
• Build advanced reports, dashboards, and analytics to support fundraising, engagement, and operational decision making‑.
• Configure and maintain role-based‑ security, permissions, and access controls in alignment with institutional governance and compliance requirements.
• Design, deploy, and support secure, user friendly Experience Cloud solutions that enable guided workflows and ‑self-service‑ engagement.
• Support Salesforce org development and administration, including environment management, testing, release coordination, and deployment activities.
• Provide technical support through issue triage, troubleshooting, root cause‑ analysis, and resolution.
• Contribute to the design and implementation of emerging enterprise capabilities, including Data360 (data unification and activation) and Salesforce Agentforce (AI assisted‑ workflows).
• Ensure all Salesforce solutions comply with institutional and regulatory requirements governing HIPAA regulated medical data, FERPA‑ protected‑ student data, confidential information, and personally identifiable information (PII), including HIPAA, FERPA, and GDPR where applicable.
• Collaborate with technical teams and stakeholders across the university to align Salesforce solutions with broader information management and modernization strategies.
• Serve as a subject matter expert for Salesforce development,‑ leveraging Kindsight Ascend, supporting ongoing platform modernization and evolution.