Description:
ESSENTIAL FUNCTIONS:
- Provide security for galleries, public spaces, meeting rooms, offices, storage areas, traffic corridors, and queues by patrolling and/or posting these areas. Regulate and control traffic through the galleries. Ensure patrons, vendors and staff are following Museum policies and procedures.
- Build and maintain cooperative, respectful and professional relationships with other staff and volunteers. Strive to provide a welcoming, inclusive, accessible environment for staff, patrons and guests, while helping to ensure their safety and enjoyment of the museum.
- Observe and assist visitors; correct or report problems as appropriate.
- Provide superior customer service and proactively use de-escalation techniques and training to prevent situations from escalating unnecessarily.
- Observe artwork for change of any kind; report problems to supervisor for immediate notification to registrar; report any building conditions requiring attention to Facilities.
- Cooperate with Visitor Experience, Membership, volunteers, and Venue Experience to learn and convey Museum information to enhance visitor’s Museum experience.
- Maintain knowledge of current policies, procedures, and security system operations in order to correctly implement judgment and actions for protection of art, and the safety and protection of Museum staff and visitors.
- Report incidents, notable events, and respond to calls for emergency assistance.
- Complete written incident reports (IRs) detailing incidents/ art touches and damage/ building and facilities maintenance issues, etc.
- Participate in training programs for emergency situations, including fire and earthquake evacuation, active shooter preparedness, first aid. Be prepared to assist Security supervisors and others in these emergency response situations.
- Be able to assist the supervisor when asked. Duties include opening and closing procedures, responding to VSO1 requests for information and assistance on the floor, responding to disruptive/angry guest incidents, and other duties as required.
- Have a good understanding of SAM building access procedures, including guests, vendors, contractors, visiting artists and artwork and be able to effectively manage and control building access via the 2nd Ave Staff Entrance.
- Understand and be able to work the visitor/staff entrance position at SAM and/or SAAM. Be able to understand and complete the Staff Entrance Checklist on Sharepoint.
- Understand and be able to complete Lost and Found Sharepoint entries and be able to effectively manage Lost and Found Storage.
- Perform other duties as assigned.
QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- High School graduate or GED.
- Demonstrated customer service skills.
- Good interpersonal, written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
- Ability to prepare clear, accurate written incident reports.
- Ability to use independent judgment and discretion to make immediate decisions related to enforcement of regulations.
- Must be reliable.
- Ability to exercise excellent judgment by carrying out established policies and procedures for security and safety of people, artwork and Museum facilities in a complete, consistent and timely manner.
- Flexibility, adaptability, and ability to change in a dynamically moving event-driven environment.
- Ability to work with close attention to detail and maintain confidentiality.
- Must have the ability to remain calm in stressful situations and help resolve customer complaints.
- Ability to adhere to Museum policies and to support management decisions in a positive, professional manner.
- Ability to pass and maintain Security Background Check clearance.