Senior Business Process Analyst

Description:

Key Responsibilities

• Develop, document, and partner with end users to create business processes that enhance operational efficiency and effectiveness.
• Perform gap analyses to compare current and future-state processes, identifying opportunities for optimization.
• Support change management efforts, guiding smooth transitions during organizational changes and new system implementations.
• Manage business requirements throughout the project delivery lifecycle, from elicitation to implementation.
• Collaborate with cross-functional stakeholders to analyze and document business needs.
• Facilitate workshops and meetings to elicit requirements and drive decision-making.
• Develop and maintain process models, workflows, and other documentation to ensure alignment between business objectives and IT solutions.
• Support the Product Manager on gating-related activities as needed.
• Provide IT representation on business area steering committees, quality improvement teams, and project implementation teams.
• Participate in testing and evaluation of new IT solutions.
• Assist with annual and long-range IT investment planning for assigned business areas.
• Coordinate the Application Portfolio Management (APM) Process, systematically reviewing the functional and technical health of business applications on a rotating cycle.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related discipline (or 15+ years of relevant business experience).
• 10+ years of experience in business or IT systems analysis, delivering IT projects effectively.
• Utility industry experience (metering, distribution, or related) is highly preferred.
• Demonstrated experience in business process design and documentation.
• Proven change management experience, particularly relating to IT.
• Strong analytical and communication skills.
• Ability to work independently and collaboratively with both business stakeholders and IT teams.
• Experience facilitating meetings, leading workshops, and guiding decision-making processes.
• PMP certification is a plus.
• Demonstrated ability to lead cross-functional initiatives across multiple business groups.