Senior Cloud Support Engineer

Description:

We are seeking a highly skilled Senior Cloud Support Engineer to join our team in Irvine, CA. This role requires on-site presence, and we strongly prefer candidates local to the Irvine area. If you meet the qualifications and are ready for an exciting opportunity.

Must-Have Skills and Certifications:

• AWS Solutions Architect certification (required)

• Certified Kubernetes Administrator (CKA) certification (required)

• Recent hands-on experience with AWS projects

• Strong expertise in Infrastructure as Code, especially Terraform

• Proficiency with monitoring tools such as Datadog, Nagios, Prometheus, AWS CloudWatch, or Splunk

Qualifications:

• Over 10 years of technical support experience in complex enterprise IT environments

• Demonstrated expertise in AWS cloud infrastructure, networking, security, IAM policies, and cost optimization

• Strong scripting and automation skills in Python, PowerShell, or Bash

• Experience with CI/CD pipelines, DevOps methodologies, and infrastructure automation tools like Terraform and CloudFormation

• ITIL Foundation certification is preferred

• Experience working with ITSM platforms such as ServiceNow is a plus

• Exceptional analytical and problem-solving abilities with a proactive approach

• Excellent communication and collaboration skills to work effectively across diverse teams

Key Responsibilities:

• Troubleshoot and resolve complex technical issues related to AWS infrastructure, networking, and cloud applications within SLA targets

• Conduct root cause analysis (RCA) and implement sustainable fixes to prevent recurring incidents

• Monitor system health and performance using Datadog, Prometheus, AWS CloudWatch, and Splunk, taking proactive actions on alerts

• Automate operational workflows and incident responses through scripting in Python, PowerShell, or Bash

• Optimize AWS resource usage, configurations, and costs while maintaining high availability and security standards

• Collaborate closely with DevOps and engineering teams to improve CI/CD pipelines and automate deployment processes

• Maintain detailed operational documentation, including runbooks, standard operating procedures (SOPs), and knowledge base articles

• Mentor junior engineers and advocate for continuous improvement by adopting Site Reliability Engineering (SRE) best practices