Description:
The senior communications specialist is a communications professional who develops and executes internal and external communications strategies for System Offices, producing high-quality content, managing digital channels, and supporting organization-wide initiatives including change management and enterprise AITS communications. The role requires strong writing, editing, and design capabilities; the ability to translate technical or complex information into accessible messages; and competence in managing both strategic planning and operational execution within a multifaceted communications environment.
Responsibilities
DUTIES AND RESPONSIBILITIES
- Strategic Communications & Planning (20%)
- Partner with AITS and SOSS leadership to develop and maintain communication strategies aligned to organizational goals and major initiatives.
- Create messaging frameworks, content calendars, and communication plans to ensure proactive and coordinated engagement.
- Develop strategic documents including annual reports, IT metric reports, executive summaries, and presentations for senior leadership.
- Monitor effectiveness of communications through analytics, stakeholder feedback, and reporting; recommend improvements based on insights.
- Maintain awareness of System Office structure, administrative IT activities, and organizational priorities.
- Content Development, Editorial Work & Production (20%)
- Write, edit, and produce clear, engaging content for announcements, articles, newsletters, executive communications, and project-related messaging.
- Conduct research and interviews with subject matter experts to support content development as needed.
- Copy edit and quality-check AITS communications for accuracy, clarity, consistency, tone, and accessibility.
- Develop and refine presentation materials, templates, and visual assets to support AITS organizational communications
- Produce print and digital publications, brochures, and supporting collateral for the AITS.
- Digital & Web Communications Management (20%)
- Maintain and update web content for System Office websites, ensuring compliance with brand standards, accessibility requirements, and stakeholder needs.
- Collaborate with IT, communications partners, and project teams to maintain microsites or project pages.
- Support mass communication processes including message distribution, list creation, and approvals through campus communication entities (e.g., DDDH, BMG/AFO channels).
- Change Management & Project Communications Support (35%)
- Work with change management staff and project managers to support communication components of change initiatives.
- Contribute to drafting, editing, and reviewing complex or political project-related communications, ensuring alignment with broader organizational messaging.
- Support stakeholder communication planning and assist in implementing strategies defined by change management leadership.
- Participate in creative development of visual and multimedia content (graphics, video, templates).
- Ensure all communications adhere to System Office and campus-level branding and policy standards.
- Other duties as assigned that are appropriate for a Senior Communications Specialist (5%)
Qualifications
Required:
- Bachelor's degree in marketing, business administration, communications, public relations, or a closely related field.
- One (1) year (12 months) of professional work experience in marketing, public relations, communications, brand management, or a related professional area.
- Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position, may be required.