Senior Director

Description:

Capital One is seeking a Sr. Director, Chief of Staff to support its Cloud Operations Resilience Engineering (CORE) division within the Enterprise Technology organization. This pivotal leadership role will directly partner with the SVP of CORE and its Senior Leadership Team (SLT) to manage strategic priorities and lead transformational initiatives across the organization.

As a Chief of Staff, you will drive operational excellence, steer complex cross-functional initiatives, support talent development, and elevate organizational culture. This position blends strategic leadership with hands-on execution, ensuring business priorities are advanced in alignment with CORE’s long-term vision.

This role is ideal for a strategic thinker who thrives in dynamic environments, possesses a strong command of business-technology integration, and excels at navigating high-stakes communications, stakeholder management, and cross-team collaboration.

Key Responsibilities:

• Executive & Organizational Support:
  Lead initiatives to enhance team culture, effectiveness, and engagement. Partner with HR on talent strategies and ensure alignment across leadership.

• Stakeholder Management:
  Collaborate with product, engineering, and business leaders to build a cohesive vision and drive integrated results across multiple functional areas.

• Strategic Communications:
  Partner with communications teams to reinforce the CORE brand internally and externally, facilitating updates and strategy sharing across stakeholders.

• Event & Engagement Planning:
  Oversee planning and execution of leadership offsites, All-Hands events, SLT meetings, and other engagement forums in coordination with associate experience teams.

• Operational Excellence & Project Execution:
  Lead the planning, development, and implementation of horizontal priorities and strategic initiatives. Manage performance metrics and dashboards.

• Planning & Prioritization:
  Drive planning cycles, monitor delivery roadmaps, and ensure prioritization aligns with strategic business needs.

Skills and Competencies:

• Strong leadership, judgment, and emotional intelligence

• Expertise in organizational design, strategic planning, and operational execution

• Skilled in stakeholder engagement, cross-functional alignment, and executive communication

• Technologically fluent and adept in Product-Technology-Business collaboration

• Confident decision-maker with an inclusive and empowering leadership style

• Proficient in managing complex projects and ambiguous challenges

• Excellent verbal and written communication skills

• Adept in KPIs, dashboards, and performance tracking

Basic Qualifications:

• Bachelor’s degree

• 9+ years of project, program, or process management experience

• 5+ years in a Chief of Staff or similar strategic leadership role

• 3+ years managing executive-level stakeholders

Preferred Qualifications:

• Master’s degree

• 10+ years in project/process management

• 6+ years in strategic planning and organizational change

• 3+ years working with engineering and product teams

• 2+ years in organizational design and budget strategy

Compensation & Benefits:

• Annual Salary (New York, NY): $288400 – $329100

• Monthly Equivalent: Approximately $24033 – $27425

• Performance-Based Incentives: May include bonuses and long-term incentives

• Comprehensive Benefits: Health insurance, retirement plans, paid time off, and more (eligibility varies based on employment status and management level)

Equal Opportunity & Application Details:

Capital One is committed to diversity, equity, and inclusion, and provides equal employment opportunities regardless of race, gender, age, religion, or background. Background checks will be conducted in line with applicable laws (e.g., NYC Fair Chance Act).