Description:
This role is focused on an evolving suite of GFS solutions that specializes in communications fraud & risk mitigation (including multifactor and step-up authentication) and drive the global expansion of currently US-focused solutions set.
The incumbent will work across all phases of the product life cycle, from inception through introduction into the marketplace, management and retirement, working closely with other product/solutions managers, technology, InfoSec, operations, mobile network operators and other relevant external technology/solutions partners, and go-to-market teams.
What You'll Bring
- 15+ years experience in product management, technology, and/or operations, particularly in the telecommunications industry
- 7+ years experience managing fraud or telecommunications solutions in a leader capacity, being responsible for solutions development, deployment, and commercialization
- Deep familiarity and experience with communications networks and industry standards (e.g. STIR/SHAKEN)
- Knowledge of the communications regulatory and compliance environment (US and global)
- Experience defining product requirements, including understanding and defining complex technical architectures, and roadmaps for data and/or technical solutions, particularly in the telecommunications industry
- Experience with communications fraud solutions in the industry, including voice biometrics/caller authentication/network forensics
- Proven ability to create compelling and effective communication, cross-functionally and at all levels, for internal and external audiences
- Highly developed ability to lead a team of experts, collaborate in a complex matrix structure with critical stakeholders & talent, and proven track record of leading expansion/launch of new solutions in existing and new markets
Impact You'll Make
- Lead and own retention and growth strategy, defining vision, for the communications and authentication fraud solutions at GFS
- End-to-end fraud product responsibility covering GFS product strategy/innovation, business & product requirements & definition, use case prioritization, and road mapping for key communications and authentication fraud solutions
- Manage overall product health including the product backlog, ongoing product support and product sunset strategies
- Be the subject matter expert on go-to-market partnerships with mobile network operators, capability and business partners involved in bringing products to market. This includes facilitating close collaboration within internal TU communications solutions & technology teams, to identify synchronized capabilities, avoid redundancies, and drive innovation that is cutting edge
- Experience with SLAs, user-journey mapping, and performance metrics and reporting
- Work with technology and other teams, as relevant, to write comprehensive product requirements, define solution intent and determine high-level capabilities
- Work with global product and technology teams to develop GFS roadmap and pursue appropriate prioritization
- Product Management responsibility for enabling sales (existing and new solutions), lend support to Delivery and Customer Success to develop onboarding and support procedures, and provide general support for GFS Product
- Work with GFS personnel as required to manage 3rd party relationships (e.g., aggregators and MNOs) and closely work with GFS product counterparts to stay aligned to and influence GFS roadmap & solutions
- Collaborate with product marketing to develop relevant collaterals, training materials, and schedule
- Monitor and analyze product financials, KPIs, customer feedback, and the competitive landscape as it relates to fraud solutions used communications and authentication
- Articulate the strategy and drive execution of the global expansion of US-focused communications fraud solutions to become a global solutions offering within 18-24 months
- Work across regions with Head of Frauds and regional technology teams to understand regional landscape, technology/regulatory/communication networks, and translate into roadmap and product requirements, including enabling go-to-market and delivery/support across regions