Senior Field Service Engineer

Description:

At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

Learn about the Danaher Business System which makes everything possible.

The Senior Field Service Engineer is responsible for customer satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Leica Microsystems technical staff. A clear advocate for the customer (internal and external) and a steward for the company.

This position reports to the District Service Manager and is part of the Life Sciences Service Organization. This position will work remotely to cover New York, New Jersey, Pennsylvania & Connecticut with a higher concentration of travel in New York city.

In This Role, You Will Have The Opportunity To
 

• The essential requirements of the job include associate’s degree in mechanical, electrical, biological science or military equivalent.
• 1 year of computer literate (Microsoft Office Suite, Windows base networking) as well as Good Documentation Practices (GDP).
• Minimum 3 years of troubleshooting skills and ability to use documentation for the purposes of troubleshooting.
   

Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role
 

• Local travel is required for this role daily. Ability to travel overnight 40‐50% of the time.
• Territory includes New York, New Jersey, Pennsylvania, Delaware & Connecticut.
• A valid passport or equivalent for travel into Europe
• Ability to lift 50 pounds
   

It would be a plus if you also possess previous experience in:
 

• 3 + years of prior field service experience in related field is preferred or military equivalent.
• Bachelor's degree in science discipline or type of engineering degree.
• Inventory Management, including but not limited to cycle counts updating car stock and returning aging inventory.