Description:
You will serve as a trusted advisor to leaders across Sales and Marketing, supporting teams that include AEs, SDRs, RevOps, Product Marketing, Demand Generation, Brand, and Communications.
Key responsibilities include:
- Partner closely with Sales and Marketing leaders to translate business priorities into people strategies that drive performance and growth
- Coach senior leaders and managers on org design, role clarity, performance expectations, talent decisions, and change management
- Support workforce planning, succession planning, and team scaling in line with GTM strategy
- Provide hands-on guidance on employee relations, performance concerns, promotions, and exits, ensuring consistency, fairness, and compliance
- Build strong manager capability in feedback, goal-setting, and performance differentiation—particularly in fast-paced, quota-driven environments
- Act as a thought partner during periods of change, including leadership transitions, org redesigns, or shifts in go-to-market strategy
Company-Wide Performance Management & Engagement (≈40%)
You will own and evolve Recurly's approach to performance management and engagement, ensuring it scales with the business while remaining clear, fair, and human.
This includes:
- Leading the design and continuous improvement of Recurly's performance management framework (goal-setting, reviews, ratings where applicable, and calibration)
- Partnering with the CHRO and executive team to strengthen alignment between performance outcomes, compensation, and promotion decisions
- Driving consistency and quality in how managers set expectations, assess performance, and deliver feedback across the company
- Owning the engagement listening strategy (e.g., engagement surveys, pulse checks), from design through insight generation
- Translating engagement and performance data into clear themes and actionable recommendations for leaders
- Supporting leaders and managers in turning insights into meaningful, sustained action
- Measuring impact over time and continuously refining approaches based on what's working (and what isn't)