Senior Instructional Designer

Description:

Responsibilities

• Participate in a team of instructional designers, who will design, develop, and build blended learning content for troubleshooting and customer service business needs.
• Be able to write strong, measurable learning objectives (both terminal and enabling) and tie them to the business goals for the programs who request the team’s services.
• Evolve the Chewy blended learning strategy to the next level while partnering and collaborating with all the appropriate teams.
• Have mastery of complex adult learning theories, and how to apply them to common business problems. Knowing that the results are the key success metric.
• Develop and evangelize best practices in training, and lead/influence a team in executing them.
• Effectively function as a business partner as part of a Chewy Service Delivery Network.
• Project manage programs to dates and schedules. This candidate may build the plans or help the team’s mange themselves to plans they build.

Qualifications

• An advanced degree or certification in Performance Technology, Instructional Design, Adult Learning, or Teaching plus 7-10 years of on-the-job application with programs.
• Proven experience with Instructional Design and performance consulting in cross group environments and the ability to drive metric improvements.
• Deep instructional design knowledge and the ability to convey the complex ID theories to internal stakeholders in a way that they can consume, and support.
• Experience in using training consumption data to identify trends and improve the content you write based on quantifiable data and business results. This will include using the LMS data to help performance consult with both internal and external partners to the business.
• The ability to conduct Level 2 and Level 3 evaluations based on the Kirkpatrick evaluation model.
• Proven e-learning design and development experience and experience with designing, developing, and delivering blended learning courses/lessons.
• Developing multiple projects at one time.
• Demonstrated ability to communicate effectively with peers, driving diverse workgroups to collaborative solutions.
• Exceptional communication skills and the ability to use Microsoft Office products in Word, PowerPoint, Excel, and Project.

Skills

• Proven Instructional Design skills including the ability to write and manage terminal and enabling learning objectives in content, build design documents, and author content from scratch.
• Proven Multimedia Development experience including eLearning authoring (Articulate Storyline, Articulate Rise, Evolve, Adapt, or Elucidat), animation (Vyond, Adobe Animate, or Adobe After Effects), video (Adobe Premiere or Camtasia), and graphic design (Adobe Photoshop or Adobe Illustrator).
• Proven Learner Experience Design skills including visual design, usability, interactive design, and accessibility.
• The ability to execute adult learning theories into practical application to align with overall learning strategy. The ability to simply quote adult learning theory is only part of the equation. The application of those theories to solve difficult business problems in courses is critical to the success of this role.
• Strong project management skills across multiple strategic and tactical projects.
• The ability to influence without authority cross group is a must have skill to be successful.
• The ability to deal with ambiguity and rapidly changing priorities diplomatically.
• Must be able to work well in a team and take on big challenges. How you accomplish your daily tasks is as important as the results you get in this highly collaborative environment.