Description:
Senior IT Project Manager – Tolling Systems
Do you have experience managing complex IT projects in high-volume transactional environments?
Do you enjoy working across teams to keep systems running smoothly while driving improvements?
About The Role
The Senior IT Project Manager will oversee end-to-end management of tolling back-office systems, ensuring seamless operations, timely delivery of projects, and strong coordination between internal IT teams, Customer Service Center (CSC), and client stakeholders. This role plays a key part in maintaining system integrity, resolving operational issues, and managing enhancements and change requests efficiently.
Responsibilities
- Leading the planning, execution, and delivery of IT projects supporting tolling back-office systems and CSC operations
- Serving as the primary liaison between CSC IT teams, third-party vendors, and client stakeholders
- Coordinating and managing Operations & Maintenance (O&M) issues, ensuring timely resolution and adherence to SLAs
- Tracking and managing change requests and change orders from initiation through implementation
- Developing and maintaining detailed project plans, schedules, and resource allocations
- Monitoring project performance and providing regular progress updates to leadership and clients
- Overseeing system updates, patches, and releases to ensure minimal disruption to operations
- Facilitating stakeholder meetings and technical reviews to align on priorities and project goals
- Partnering with technical teams to identify process improvements and system optimization opportunities
- Ensuring compliance with security, regulatory, and contractual requirements
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred)
- 7+ years of IT project management experience, preferably within transportation, tolling, or large transactional systems
- Strong understanding of back-office systems, CSC environments, and system integration workflows
- Experience managing Operations & Maintenance (O&M) environments and change control processes
- Strong stakeholder management and client communication skills
- Experience working with Agile, Waterfall, or hybrid project management methodologies
- Proficiency with tools such as Azure DevOps, ServiceNow, and MS Project
- PMP or equivalent certification preferred
- Willingness and ability to travel up to 25% as needed to support client engagement, projects delivery, and key stakeholder meetings.