Senior Manager

Description:

The Center for Jewish History (CJH) is actively seeking a dynamic and detail-oriented Senior Manager of Events and Visitor Experience to lead the events and visitor services team. Reporting directly to the CEO, this position plays a key role in shaping and delivering engaging experiences for all guests while supporting the execution of events that serve the mission of CJH and its five in-house partner organizations.

The Senior Manager will oversee a variety of functions, from staffing and AV management to revenue generation through venue rentals and event execution. The ideal candidate is a strong communicator with a collaborative spirit and extensive experience managing high-profile events and diverse teams in fast-paced cultural or nonprofit environments.

Key Responsibilities:

• Lead the Visitor Experience and Events team in providing outstanding customer service and maintaining a welcoming atmosphere

• Implement team staffing plans, scheduling, training, and performance standards

• Supervise the A/V department and ensure high-quality audiovisual support for events and programs

• Manage all logistics of internal and external events, including contracts, on-site coordination, and client satisfaction

• Develop rental strategies for the Center’s event spaces, generating income while enhancing client engagement

• Build effective working relationships with internal departments and external partners to streamline event processes

• Establish clear procedures and guidelines for event execution

• Track and analyze visitor data to identify patterns and inform attendance-boosting strategies

• Support additional projects and responsibilities as assigned

Prerequisites:

• 5–10 years of relevant experience in events planning or logistics

• Proven organizational skills and attention to detail

• Ability to manage multiple events and deadlines in a high-energy environment

• Proficient in event and project management, with strong communication abilities

• Collaborative team player who can also work independently and proactively

• Comfortable managing diverse stakeholders with patience and professionalism

• Willingness to work evenings and weekends based on event needs

Working Conditions:

• Flexibility to manage multiple weekly events, including evening and weekend shifts

• Adjusted weekly schedule to accommodate peak event times

• Physical labor required including walking, lifting moderate weight, and occasional ladder use