Senior Manager

Description:

LinkedIn, the world’s largest professional network, is seeking a Senior Manager, Product Operations – Business Platform to lead, scale, and inspire a high-performing team that bridges product strategy and customer experience. This position is a critical leadership role within the Business Platform R&D team, which develops key systems and tools powering LinkedIn’s user and business ecosystem.

As a Senior Manager, you will oversee a team of Product Operations Managers who act as the voice of customers and support teams, ensuring seamless and impactful user experiences across LinkedIn’s platform. The role covers a wide range of product areas, including checkout, billing and payments, user and license management, help centers, live chat, AI-driven support tools, and customer success systems.

You will play a pivotal role in shaping team vision, setting clear objectives (OKRs), and fostering collaboration across multiple cross-functional teams spanning the U.S. and India. This role demands a mix of strategic thinking, operational excellence, and people leadership to drive continuous improvement in user satisfaction and operational performance.

Key Responsibilities:

• Lead, recruit, and mentor a team of Product Operations Managers, fostering a culture of accountability, collaboration, and trust.

• Define team strategy, establish measurable goals (OKRs), and track performance metrics across diverse product areas.

• Drive cross-functional collaboration across Product, Engineering, Customer Support, and Business teams to enhance product quality and usability.

• Lead large-scale organizational initiatives, ensuring smooth coordination across multiple stakeholders.

• Leverage data to identify user friction, generate actionable insights, and influence product roadmaps.

• Serve as a strategic representative of the Product Operations team in leadership forums and key decision-making processes.

• Cultivate domain expertise in all Business Platform product areas and proactively recommend process and system improvements.

• Occasionally travel to LinkedIn offices for meetings and strategic planning sessions.

Required Qualifications:

• Bachelor’s degree in Economics, Business, Management, Statistics, Finance, Analytics, or a related discipline.

• 6+ years of relevant experience in Product Operations, Product Management, or Customer Experience.

• 4+ years leading teams with diverse skill sets and professional backgrounds.

• Strong problem-solving and data-driven decision-making skills.

• Excellent communication and stakeholder management capabilities.

Preferred Qualifications:

• MBA or Master’s degree in a related field.

• Prior experience in a technology or social media company managing domains such as billing, license management, customer support, or AI-driven support tools.

• Strong understanding of SQL, Tableau, CRM tools (Dynamics), and data visualization platforms.

• Demonstrated success in implementing AI solutions to improve team efficiency and operations.

• Proven ability to navigate ambiguity, prioritize effectively, and drive measurable outcomes.

• Strong analytical mindset with experience synthesizing data from multiple sources to influence business decisions.

Additional Information:

LinkedIn provides a comprehensive compensation package, which may include annual bonuses, stock options, health benefits, and other incentives. Compensation may vary based on factors such as skill set, experience, and location.

The company promotes diversity, inclusion, and accessibility at every level. LinkedIn is an equal opportunity employer, and it encourages applicants from all backgrounds to apply.

LinkedIn is committed to providing reasonable accommodations to applicants with disabilities. For accommodation requests, please contact accommodations@linkedin.com.