Description:
The Senior Manager reports directly to the Site Director and is a high-energy leader with the ability to direct a workforce in the fulfillment of orders for multiple clients. This includes managing inbound inventory, maintaining inventory, pick/ pack operations and outbound shipments. Radial services multiple clients that have various levels of inbound and outbound work depending on volume swings, requiring this position to have a strong understanding of labor management and forecasting.
- Lead and manage sites where revenue exceeds $20M
- Lead the day-to-day execution of Leader Standard Work, Daily Operating Model and other operations processes.
- Growth and development of future talent
- Lead and shape new initiatives to meet organizational goalsMonitor the daily performance across all shifts and adjust, as needed to ensure KPIs are met.
- Ensure proper flow / management of work & distribution in order to hit daily client & cost targets.
- Communicate and collaborate cross-functionally to assist team to solve operational issues.
- Manage team to identify, prioritize, plan and implement process improvement opportunities.
- Train, mentor, and coach team members on appropriate productivity processes and procedures.
- Manage and drive employee engagement activities.
- Plans and oversees strategic, operational plans, and/or projects, of significance to the organization within the site operation.
- Establishes and implements short- and long-term organizational goals, objectives, strategic plans, policies, and operating procedures.
- Monitors and evaluates operational effectiveness, and effects changes required for improvement.
Qualifications:
- Must possess high motivation, enthusiasm, and dedication to deliver results within strict timeframes.
- 3PL required
- Ability to be flexible, as our fulfillment facility may operate in various shifts/hours, and as full week operations.
- Manage cross-functional teams to identify, prioritize, plan and implement process improvement opportunities.
- Ability to train, mentor, and coach associates, supervisors and managers on appropriate productivity processes and procedures.
- Ability to incorporate safety and ergonomic thought, while designing process and workflow.
- Ability to define problems through gathering data, establishing facts, and drawing valid conclusions to adjust the facility that operates in a constant flux.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form to meet the expectations of servicing our various clients in as cost-effective manner as possible.
- High level of communication skills, both verbal and written.
- Ability to maximize use of time, outstanding organizational skills.
- Maintain confidentiality of Radial, the clients and prospective clients, proprietary information, and intellectual property.
- Experience with Excel, Word and basic computer skills required to perform day to day duties.
- Bachelor’s degree preferred.
- Five+ years of managerial experience spanning inbound/outbound, inventory, quality management, warehousing, and distribution.
- Strong leadership and motivational skills, technical/business orientation and analytical skills should be a part of past experience.
- Ability to operate calmly under stress while driving continuous improvement.
- Must be available for additional hours as needed.