Senior Product Manager

Description:

What you need to know about the role PayPal is committed to building and scaling the next generation of payment integration technologies for merchants, consumers and developers globally. This team is part of the CTO’s organization and designing future-forward technologies and experiences to enable global commerce. Platform technologies built by this team will be instrumental in helping drive PayPal’s global reach through best-in-class technology solutions. Meet the team We are seeking a highly motivated and experienced Senior Product Manager to design and deliver seamless onboarding experiences that empower users to perform core business functions such as provisioning, while ensuring compliance with regulatory and security requirements. In this role, you will own the strategy and development of user onboarding workflows, working closely with risk, legal, privacy, and compliance teams to build robust, automated processes that scale globally. The ideal candidate will have a strong background in API integrations, policy automation, and end-to-end customer experiences, including checkout and digital wallets. Your expertise will enable the creation of intuitive and secure experiences for both online and in-person interactions, ensuring user satisfaction and operational excellence.

Job Description:
Your way to impact

As a Senior Product Manager focused on User Onboarding and Core Business Functions, you will play a key role in shaping how users interact with and leverage our platform. If you are passionate about building secure, intuitive, and globally scalable experiences that enable user success, we encourage you to apply and join our mission to transform the future of payments and commerce.

Your day-to-day

Onboarding strategy:
 

• Define and execute a roadmap for user onboarding workflows, focusing on seamless provisioning and activation of core business functions.
• Design and implement automated rules and policies for risk, compliance, privacy, and legal requirements, ensuring adherence to global regulatory standards.
• Work with engineering teams to design APIs that enable seamless onboarding and provisioning, ensuring scalability and reliability.
  
   

Drive scalable adoption in partnership with engineering and commercial teams:
 

• Use analytics to track onboarding performance, identify pain points, and optimize workflows to improve user success rates and satisfaction.
• Collaborate with internal teams to address potential risks and ensure onboarding processes meet security, legal, and compliance standards.
  
   

Scale solutions using voice of customer:
 

• Address regional variations in onboarding needs, payment methods, and regulatory requirements to deliver localized yet scalable solutions.
• Analyze API usage data, customer feedback, and industry trends to inform priorities, identify areas for improvement, and drive adoption strategies.
  
   

What You Need To Bring

• 8+ years of product and platform experience.
• Hands-on experience with APIs, automation tools, and backend systems related to onboarding and customer provisioning.
• Proven experience working with risk, legal, privacy, and compliance teams to design and implement secure, compliant workflows.
• Strong understanding of online and in-person checkout experiences, digital wallets, and payment systems.
• Knowledge of global regulatory frameworks, including GDPR, PSD2, and AML/KYC requirements.
• Bachelor’s in computer science or related technical field is helpful in preferred