Description:
We are seeking a Senior Product Manager to co-own the GTM systems roadmap alongside Business Operations, drive requirements and delivery across Salesforce CRM & CPQ, Service Cloud, billing systems, and related integrations, and bring a strong product mindset — user centricity, metrics ownership, and accountability — to everything we ship. This role combines strategic product thinking with the hands-on depth of a senior business systems analyst. It sits at the center of key programs including M&A integration, billing platform implementation, and customer experience transformation.
- Co-own the GTM systems roadmap with Business Operations — leading requirements gathering, prioritization, and backlog management across Salesforce (Sales Cloud, Revenue Cloud/CPQ, Service Cloud), billing systems, CLM, marketing automation, and integrations
- Serve as the primary liaison across the Global Field Organization (including Sales, Customer Success, and Customer Support), Marketing Ops, Finance, Legal, and Engineering — translating stakeholder needs into BRDs, user stories, and data mapping specifications
- Lead business analysis across all initiatives — projects, enhancements, and operational improvements — including current-state analysis, process mapping, gap identification, UAT, and acceptance criteria definition
- Drive delivery of complex programs such as M&A GTM integrations (cross-org data model alignment, Salesforce org consolidation, process unification, cutover planning) and Salesforce-to-billing system integration (usage metering, entitlements, invoicing, and revenue recognition)
- Own success metrics for all delivered initiatives — define KPIs, track adoption, data quality, and system performance, and hold accountability for outcomes
Who You Are
- 8+ years of experience as a Product Manager, Senior Business Systems Analyst, or equivalent owning GTM or revenue operations systems at a high-growth B2B company
- Deep experience with Salesforce CRM and CPQ — lead-to-cash process design, quoting workflows, and approval structures — from a requirements and product ownership perspective
- Experience with Salesforce Service Cloud or equivalent customer support/experience platforms
- Strong business analysis skills: requirements gathering, process mapping, BRD/user story writing, UAT facilitation, and data mapping
- Demonstrated product mindset — user-centric systems design, metrics-driven decision making, and ownership over outcomes
- Proven ability to manage complex, cross-functional backlogs, balance competing priorities, and make clear prioritization decisions
- Strong business acumen — GTM and Field Operations metrics (pipeline, ARR, NRR, CSAT, time-to-resolution) and ability to connect systems decisions to commercial outcomes
- Excellent communication skills — requirements writing, stakeholder workshops, and roadmap communication to leadership
- Experience working in Agile/Scrum environments with engineering teams