Description:
The Senior Program Manager serves as the central liaison, connecting the Customer, Warehouse, and Data Center Teams. In this capacity, the individual will act as the direct link to the client, influencing the strategic direction of the program. This will be achieved through the provision of expert analytical performance tracking, robust project management, and leadership in continuous improvement initiatives. The role requires a high degree of autonomy and strategic foresight to achieve significant business outcomes.
Key Responsibilities
The following responsibilities outline the core expectations for this senior-level role:
- Strategic Leadership: Spearhead and facilitate the Americas' strategic planning process, ensuring alignment with organizational goals for productivity and customer satisfaction.
- Performance Oversight: Implement and manage a rigorous performance management system to drive results across all sites. This includes developing key metrics, tracking strategic initiatives, and proactively escalating risks or issues to senior leadership.
- Data-Driven Insights: Provide timely and sophisticated customer analytics to inform and support high-priority strategic initiatives.
- Stakeholder Engagement: Build and maintain strong, collaborative relationships with both internal and external stakeholders, including senior executives. You will be responsible for proactive communication across all business units and organizational layers to ensure buy-in and alignment.
- Program Management Expertise: Challenge assumptions and leverage extensive program management knowledge to maintain leader engagement and drive progress.
- Communication & Change Management: Lead the development and execution of a comprehensive communication strategy to promote company priorities. You will also be a key leader in supporting and guiding change management programs linked to the client's strategic goals.
- Continuous Improvement: Lead and mentor Warehouse and Data Center teams in identifying, designing, and implementing complex continuous improvement initiatives. You will be responsible for designing and reporting on the measurable achievements of these initiatives, ensuring they result in significant reductions in operational costs and improvements in service levels, capacity, productivity, and quality.