Description:
The Senior Public Engagement Manager leads the company’s strategic outreach efforts for customer delivery projects in a designated area which includes substation optimization projects and undergrounding projects. This position requires in-depth knowledge and experience, partnering with technical and externally-facing staff and all levels of an organization, coordinating complex communications internally and externally, working independently with minimum guidance.
Responsibilities:
- Creating and managing a strategic engagement plan
- Preparing and coordinating external written communications to property owners and other stakeholders, response, dispatch and tracking of external project inquiries, and monitoring and tracking project information
- Engaging and informing key internal stakeholders of the projects taking place and works to ensure a smooth execution of projects
- Participating in project team meetings including extensive field reviews, pre-construction meetings and customer interaction in the field
- Working with local Government & Community Relations Managers to determine appropriate public engagement strategy
- Organizing external communications such as letters, collateral and presentations as needed in coordination with internal communications departments, internal management, legal, engineering, etc.
- Coordinating the printing and mailing of external communications
- Monitoring property owner inquiries on assigned projects and manage response and documentation
- Leading in the preparation and implementation of public information meetings
Basic Qualifications:
- Bachelor's degree
- In addition to bachelor's degree, five (5) years minimum of related work experience
- In lieu of bachelor's degree AND five (5) years minimum of related work experience listed above, high school diploma/GED AND seven (7) years minimum of related work experience