Senior Service Desk Engineer

Description:

What You Will Do

• Candidate should have worked as Service Desk/helpdesk/desktop support Engineer.
• Candidate should have strong communication skills in English both verbal and written who provides support to Global users by providing technical assistance.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.
• Troubleshoot research, diagnose, document, and resolve technical issues surrounding Operating systems, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment
• Should have working knowledge in any ticketing tools. Preferably ServiceNow.

What You Will Need

• Route problems to internal next level IT support staff.
• Should have quick learning and monitoring skills
• Knowledge in ITIL framework
• Knowledge in Information Security concepts aligning to ISO 27001 standards

What Would Be Nice To Have

• Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.
• Willing to work only in Rotational Shifts to be a part of Global Support team supporting users in US and various other locations.