Description:
As a Senior Software Engineer, you’ll design and build scalable, cloud-based systems that enable real-time voice interactions across our platform. You’ll lead the development of core services that blend AI, telephony, and automation, helping shape how people communicate with our brands.
You’ll Also
- Own the design and delivery of new features end-to-end — from architecture and implementation to deployment and observability.
- Work with product managers, AI engineers, and data scientists to bring conversational intelligence into real-world voice experiences.
- Integrate deeply with Twilio, AWS, Azure, and internal APIs to manage call routing, speech processing, and response flows.
- Improve system performance, latency, and reliability across a distributed, event-driven stack.
- Provide technical leadership — mentoring other engineers, sharing knowledge, and helping shape best practices across the team.
- Participate in code reviews and on-call rotations, ensuring production systems run smoothly and efficiently.
What We’re Looking For
- Languages: Strong proficiency in Python and TypeScript/Node.js.
- Cloud Infrastructure: Deep experience with AWS (Lambda, DynamoDB, S3, CloudWatch, ECS/Fargate, etc.).
- Telephony: Hands-on experience with Twilio Voice, Programmable Voice APIs, or similar voice/IVR platforms.
- APIs: Skilled in designing RESTful and event-driven APIs (WebSockets, SNS/SQS, or Kafka/Redis Streams experience a plus).
- CI/CD: Proficient with modern DevOps workflows (GitHub Actions, CircleCI, or similar).
- Testing: Strong commitment to automated testing (unit, integration, and load testing).
- Familiarity with observability stacks (Datadog, New Relic, or OpenTelemetry).
- Databases: Familiarity with relational databases and basic working knowledge of SQL.