Senior Support Engineer

Description:

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

Responsible for managing (DT) Digital Technology aspects of large projects that are diverse and sophisticated Coordinates project planning, training, execution, timing, functionality, quality, and cost
Required to interact with vendors and contractors
Required to attend weekly Tech Hub and Service Desk team meetings
Ability to represent the United brand and take ownership of the Tech Hub
Trending analysis and reporting
Mentor/develop engineers and contractors
Understand technical/business requirements captured from the business units
Have organization & communication skills as well as customer service skills, focus on customer service
Have a solid background in project management, has a demonstrable understanding in Telecommunications Standards & practices
Candidate will ensure United's IT Critical Infrastructure standards are followed
The role is involved in project support of LAN "Local Area Network" WAN "Wide Area Network" VOIP "Voice Over IP"CCTV "Closed Circuit Television" and Mobility platforms
The role will be the interface between Field Services and internal/external business partners
Support regional airports, customer service centers, contact centers and all United facilities
Duties include Walkthroughs, (DT) Digital Technology Equipment, preventative maintenance, mobility product support, (DT) Digital
Technology infrastructure support, operational equipment and communication rooms, base location inventory management and supply storage
System maintenance/ administration, diagnostics, automated imaging of PC equipment/IT Infrastructure, installation and removal of PC equipment
Manage day to day activities for enterprise level support for iOS and Android, Drives AV innovation and standardization across the region, performs CCTV Testing, diagnostics, and repairs of product for the region
Attends regional project meetings and provides project tracking and analysis
Supports the integration of vendor tasks and tracks and reviews vendor work
Coordinate activities with internal/external technology owners/service providers
Network Engineering, WAN Engineering, WiFi Engineering, mobility Engineering
Ensures The Main Distribution Frame (MDF) room and intermediate distribution frame (IDF) conform to established enterprise/industry standards (BICSI) Building Industry Consulting Service International, (EIA) Electronic Industries Alliance, (TIA) Telecom Industry association, monitor, manage, and maintain (DT) Digital Technology infrastructure and end user equipment to ensure encouraged availability and performance levels are achieved
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications
What’s needed to succeed (Minimum Qualifications):

Bachelor's degree in Information Technology, Computer Science, or Equivalent IT Experience
5 years of IT infrastructure experience (field services)
Mobility IOS/Android, Windows, LAN room and (DT) Digital technology Infrastructure experience (Copper, fiber optic)
Strong verbal and written communication skills
Ability to work on site at the ORD airport tech hub (24x7 operation)
Willing and able to travel
Resource management
Ability to communicate solutions to both technical and non-technical audiences as well as impeccable customer service skills
Skills for problem solving, looking beyond the obvious and not stopping at the first answer
Good level of poise in high pressure environments
Active dedication to self-development
Technical capability and ability to learn new technologies
Must be legally authorized to work in the United States for any employer without sponsorship