Description:
EisnerAmper is looking to hire a Senior Technical Lead to join its Managed Technology Services practice as a dedicated member of the Outsourced IT team. The Outsourced IT team drives value by delivering a range of IT-oriented risk advisory solutions rooted in technology/business process optimization, business risk management standards and technical expertise. This role follows a hybrid schedule, with three days in the office.
What it Means to Work for EisnerAmper:
- You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry
- You will have the flexibility to manage your days in support of our commitment to work/life balance
- You will join a culture that has received multiple top “Places to Work” awards
- We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions
- We understand that embracing our differences is what unites us as a team and strengthens our foundation
- Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work
What Work You Will be Responsible For:
- Desire to work on multiple clients using multi-faceted technologies.
- Plan, organize, control, testing, and review projects, and act in aligning with users' needs and functionalities.
- Handle business-critical IT tasks, systems administration, and escalation for team members.
- Provide remote and onsite of client’s computing and networking infrastructures as needed.
- Identify areas with problems and research possible solutions.
- Handle and resolve level 2 and level 3 escalation tickets (i.e., firewall configuration, advanced network troubleshooting, and server management)
- Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs.
- Strong knowledge of MS Office 365 applications setup, security, and maintenance.
- Interact with clients at staff and management levels to understand technology needs, be responsive in finding solutions and supporting their needs.
- Experience in project planning and client support / development.
- Familiar in tools to document systems and setup of client technology architectures.
- Research and identify technology solutions to software, hardware, and network issues.
- Diagnose and troubleshoot technical issues, including account setup and network configurations.
- Track computer system or network issues through to resolution, within an agreed time.
- Prioritize and manage several open issues at one time and provide.
- Assist on preparing technical proposals, reports, and presentations.
- Maintain effective communications with clients and outside resources concerning technical issues.
- Develop and execute disaster procedures and maintain data backups.
Basic Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred. An associate's degree or vocational degree will also be considered.
- Experience as a consultant via an MSP or similar consulting organization.
- 7+ years of work experience supporting servers, storage, networking, and security of networks.
- Microsoft certifications are a plus.