Description:
Our client seeks a Senior UEM Engineer to support a large-scale Unified Endpoint Management environment for the U.S. House of Representatives under the House Technology Alliance Program. The role covers engineering, administration, support, and continuous improvement of enterprise mobility platforms with focus on VMware Workspace ONE and mobile device management solutions. The position requires experience across enterprise mobility, Windows Server, endpoint management, and end-user support in production environments.
Responsibilities
- Engineer, design, deploy, support, and administer Workspace ONE UEM environments.
- Manage and support enterprise mobile device management solutions across a diverse endpoint ecosystem.
- Provide technical support for mobile devices and applications through ticketing systems, phone, and email.
- Configure, maintain, and troubleshoot Workspace ONE policies, profiles, applications, and device compliance settings.
- Support Microsoft Office 365 mobile applications and related endpoint integrations.
- Perform configuration management activities and maintain technical documentation.
- Assist with installation, maintenance, and lifecycle management of mobile devices and associated hardware and software.
- Coordinate support for internal staff, remote personnel, contractors, and external stakeholders.
- Assist in developing and improving IT operational procedures, workflows, and service delivery processes.
- Support vulnerability remediation and operating system patching activities.
- Collaborate with engineers, administrators, leadership, and non-technical users to resolve issues and implement solutions.
- Participate in maintenance activities and after-hours support windows as required.
- Participate in on-call rotations and provide technical support in a 24x7 operational environment.
Experience Requirements
- 5+ years supporting enterprise Mobile Device Management solutions.