Service Associate

Description:

O’Reilly Auto Parts is seeking a Parts Specialist to deliver top-tier customer service to both retail and installer customers. This in-store role requires someone who is friendly, professional, and motivated to assist customers with merchandise selection, phone support, and various operational tasks. Ideal candidates will be service-driven, detail-oriented, and capable of multitasking in a fast-paced retail environment.

This role offers the opportunity to grow within a company that promotes from within and provides ongoing training and career development. Bilingual candidates, especially those fluent in Spanish, are strongly encouraged to apply.

Key Responsibilities:

• Greet and assist walk-in and phone-in customers with parts selection and related selling

• Promote and follow all company customer service programs (e.g., Hi-5, Rock the Lot, Low Price Guarantee)

• Provide excellent phone support, look up parts accurately, quote prices, and recommend premium items

• Securely manage cash drawer, handle payments, returns, and exchanges per company policies

• Assist with inventory tasks: stocking, cycle counts, preparing merchandise returns, and updating planograms

• Perform in-store vehicle services (battery tests, wiper installation, diagnostics, etc.) where permitted

• Operate store test equipment (e.g., brake lathe) after training

• Drive delivery vehicle occasionally (must meet company driving eligibility)

• Complete company-assigned training and certifications relevant to the position

Candidate Profile:
Required:

• Strong customer service and communication skills

• Ability to multitask and remain organized under pressure

• Comfortable with alphanumeric sequencing and basic retail operations

Preferred:

• Familiarity with automotive parts and catalog systems

• ASE certification

• Bilingual (Spanish preferred)

• Prior experience in automotive sales or service

Benefits:

• Competitive pay and paid time off

• Stock purchase plan and 401(k) with employer contributions (starting Day One)

• Medical, dental, and vision insurance with FSA option

• Health and wellbeing programs

• Tuition assistance and education programs

• Career growth opportunities through internal promotion