Service Leader

Description:

Chipotle Mexican Grill is seeking a dynamic and energetic Service Leader for its Brooklyn, NY location. This full-time position is ideal for individuals who are passionate about delivering exceptional customer experiences while managing restaurant operations. The Service Leader plays a key frontline supervisory role in maintaining service quality, food safety, and team development within a fast-paced restaurant environment.

At Chipotle, leadership begins on the floor. The Service Leader will be expected to lead by example, manage the flow of the restaurant, and support a high-functioning crew to deliver high-quality food and stellar guest experiences. This is a hands-on role that requires being actively engaged in operations throughout the shift.

Key Responsibilities:

• Ensure great-tasting, high-quality food is consistently prepared and served.

• Support and uphold food safety practices including monitoring hand hygiene, time and temperature control, shelf-life limits, and food safety checklists.

• Lead front-of-house crew operations, including line management, guest service, and cleanliness.

• Manage customer incidents with a service-first mindset to promote a positive dining experience.

• Oversee and support shift changeovers, breaks, team meetings, and daily line schedules.

• Help cross-train and mentor new and existing front-line team members.

• Assist in evaluating crew performance and identifying future service leaders.

• Manage administrative tasks such as office supplies, banking duties, and paperwork.

• Ensure all restaurant and office equipment is functional and well-maintained.

• Maintain a well-stocked restaurant by monitoring supply levels and reordering when necessary.

Required Qualifications:

• Education: High school diploma or equivalent.

• Experience: Previous restaurant experience is required; supervisory experience is a plus.

• Knowledge:

  • Familiarity with food safety and health department guidelines.

  • Understanding of cash handling procedures and daily store paperwork.

  • Ability to speak, read, write, and understand the primary language(s) of the restaurant location.

  • A clear grasp of Chipotle’s Food with Integrity philosophy and operational values.

Benefits and Perks:

• Competitive hourly pay plus digital tips.

• Free meals during shifts.

• Comprehensive health insurance: medical, dental, vision.

• Paid time off and holiday closures.

• Tuition assistance (100% coverage for select programs or up to $5,250/year).

• Career advancement opportunities (80% of managers are promoted internally).

• Access to a values-driven, inclusive, and people-first workplace culture.

Who We Are:

Chipotle Mexican Grill (NYSE: CMG) is a trailblazer in fast-casual dining, dedicated to serving responsibly sourced, real food without artificial additives. With locations across the U.S., Canada, UK, France, and Germany, Chipotle stands out as the only major chain to own and operate all its restaurants in North America and Europe. The company is committed to sustainability, innovation, and cultivating a better world.

Equal Opportunity Commitment:

Chipotle is proud to be an equal opportunity employer, welcoming applicants from all walks of life. Diversity, equity, and inclusion are central to our hiring values. We encourage individuals of all backgrounds—including veterans and persons with disabilities—to apply.