Description:
As a Service Manager at a United Rentals Mobile Storage branch, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.
What You'll Do
- Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
- Staff location adequately based on skills and workload
- Responsible for R&M, P&L and associated costs/budget
- Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
- Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
- Maintain knowledge of current DOT Requirements
- Ensure training and focus to avoid preventable accidents and other DOT Citations
- Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
- Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
- Other duties assigned as needed
Requirements
- High School diploma required; trade-school degree a plus; bachelor’s degree preferred
- Valid driver's license with acceptable driving record
- Extensive Equipment Fleet Maintenance and leadership experience
- 5 years’ service and maintenance experience and a minimum of 3 years supervisory experience
- Strong motivational and leadership skills
- Excellent customer service skills
- Strong knowledge of maintenance accounting and P&L
- Basic computer skills (Excel)