Description:
Primary Job Accountabilities
- Responsible for installing and maintaining our products in a safe, timely, and accurate manner.
- Meet and control operational goals and timelines- service labor per hour, first time right, 5S standards, etc.
- Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.
- Maintain proper parts and supply levels in company service vehicles and proper paperwork standards.
- Communicate with customers to ensure product performance meets customer’s expectations.
- Efficiently and professionally service customers’ needs, training and coaching them on the system as needed.
- Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out)
- Position may include night installation work; schedule will vary based on customer demand & install schedule.
Requirements Education, Requirements & Competencies:
- Must be 21 years of age with a valid driver’s license
- High School Diploma or Equivalent
- Ability to work within a team environment
- Ability to problem solving customer issues for install and service
- Ability to perform basic mechanical and/or electrical duties
- Strong customer focus and ability to respond to challenging customer situations in a positive manner
- Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record
- Ability to carry 50 pounds by hand
- Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach out
- Ability to climb up and down a ladder as high as 20 feet in the air