Service Technician

Description:

As a Service Technician, you’ll be the go-to expert who keeps our customers’ equipment up and running. Depending on your experience, you’ll be hired at the Associate, Service, or Senior Technician level — with pay and responsibilities commensurate with your skills and experience.

You’ll lead installations, handle maintenance and repairs, and ensure every fryer, oven, and fridge runs like clockwork. TriMark gives you the tools, training, and freedom to get the job done right.

Reports to: Service Manager

Employment Type: Full-Time

Travel: Up to 25% (mostly for training and development)

Level: Associate, Service, or Senior Technician (based on experience and capability)

What You’ll Do

Technical Excellence

• Diagnose, repair, and install a wide range of commercial kitchen equipment — from refrigeration to cooking and dishwashing systems.
• Handle on-call rotation and complex troubleshooting with confidence.
• Keep your company vehicle, tools, and parts organized, safe, and ready for action.
   

Team Player & Mentor

• Depending on level, learn from experienced technicians or mentor junior team members.
• Share best practices and collaborate to strengthen team expertise.
   

Safety First

• Lead and follow safety protocols — ensuring every install and repair meets manufacturer standards.
• Perform safety checks on tools, vehicles, and equipment regularly.
   

Communication & Reporting

• Use your company tablet to document work orders and service reports accurately.
• Partner with customers, manufacturers, and sales reps to ensure top-notch service.
   

Problem Solver

• Bring creative thinking to challenging repair situations.
• Know when to call in reinforcements — and when to lead the solution yourself.