Servicenow Support Analyst

Description:

ServiceNow Support Analyst responsible for ServiceNow monitoring, Ticket responses, Ticket triage, Issue Notifications, and Application Dashboard monitoring. Excellent written and verbal communication and collaboration skills are essential to this role.

Requirements

• Ticket management system experience
• helpdesk settings experience
• User training experience
• Ticket escalation process experience
• Troubleshooting
• Advanced technical support
• Familiarity with escalation pathways

We are seeking talent willing to work the following shifts:

4pm - 4am Sunday through Wednesday one week, Sunday through Thursday next week (rotating schedule)

4pm - 4am Wednesday through Saturday one week, Thursday through Saturday next week (rotating schedule)

8am - 4pm Saturday and Sunday and Holidays