Shift Managers

Description:

Shift Managers are the operational leaders who drive our business daily. As Manager-on-Duty, you are accountable for driving onsite culture, team performance, safety, service execution, and the overall guest experience. This role is ideal for leaders who thrive in fast-paced environments, enjoy developing people, and are looking for a clear pathway into higher-level operational leadership. Shift Managers rotate through defined areas of responsibility to build well rounded leadership, business, and operational skills.

What You'll Do

Lead Operations
 

• Own daily shift execution, including staffing, business flow, safety, and service standards
• Serve as Manager-on-Duty, resolving guest and team issues with confidence and discretion
• Ensure smooth shift transitions through clear communication and follow-through
• Execute opening and closing procedures and maintain operational readiness
   

Coach and Develop Teams
 

• Lead, coach, and hold team members accountable to operational standards
• Provide shoulder to shoulder coaching and celebrate and recognize team members
• Support training completion and promote a culture of engagement and accountability
   

Uphold Safety & Brand Standards
 

• Model company values and enforce policies and procedures
• Proactively identify safety risks and address issues immediately
• Ensure consistent execution of brand and cleanliness standards
   

Rotational Leadership Focus Areas - To support leadership development, Shift Managers rotate through the following focus areas:

People & Staffing Leadership -- Scheduling, onboarding support, attendance tracking, performance documentation, and training compliance

Sales & Training Leadership -- Team training, coaching sales behaviors, certification support, and identifying development gaps

Operations & Tunnel Leadership -- Site cleanliness, equipment readiness, preventive maintenance coordination, and lot organization

What We're Looking For
 

• At least 18 years of age
• High school diploma or GED
• Minimum 1 year of supervisory or customer-service experience
• Retail, hospitality, or car wash experience preferred
• Demonstrated ability to lead teams, make decisions, and drive results
• High integrity and professionalism
• Strong communication and problem-solving skills
• Ability to motivate, coach, and hold others accountable
• Comfort working outdoors in all weather conditions
• Energy, adaptability, and a hands-on leadership style
   

Why Join Us
 

• Clear career path into higher levels of operations leadership
• Hands-on leadership experience with real decision-making authority
• Supportive leadership team and structured development opportunities
• Stable, growing company with a people-first culture
   

Physical Activity
 

• Prolonged periods of standing and walking
• Manual tasks and operating equipment
• Stamina and endurance throughout the shift.