Shift Supervisor

Description:

PLS—which stands for People – Location - Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Successful Shift Supervisors are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Shift Supervisor performs all the duties of a Customer Service Representative plus assists the Assistant Store Manager in the day-to-day operations of the store, and in the absence of the Store Manager and Assistant Store Manager, is responsible for directing the activities of all employees.

• Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
• Assisting the Assistant Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Assistant Store Manager with developing and motivating store employees who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Establishing a strong customer service/selling culture to maximize sales
• Working as a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Marketing within your community to increase market share and store revenues
• Resolving customer complaints for increased customer satisfaction
• Assisting the Store Manager with controlling labor hours, cash, store audits, and shrinkage
• Help maintain a neat and clean store environment for our customers and employees
• Other duties as assigned
• Ability, willingness, and comfort to engage with customers
• Ability to develop positive relationships with internal and external customers
• Strong desire to exceed corporate initiatives and inspire excellence in a team
• Superior verbal and written communication, and presentation skills
• High-energy, collaborative management experience
• Professional appearance and demeanor
• English Fluency is required
• English/Spanish bilingual is a plus