Description:
Shift Supervisors are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Shift Supervisor performs all the duties of a Customer Service Representative plus assists the Assistant Store Manager in the day-to-day operations of the store. In the absence of the Store Manager and Assistant Store Manager, the shift supervisor is responsible for directing the activities of all team members.
Job Responsibilities
- Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
- Establishing a strong customer service culture within the store
- Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives
- Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations
- Ensuring compliance with federal, state, and local regulations
- Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
- Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance.
- Reviewing and approving checks within limits
- Supporting store marketing efforts within the community
- Resolving customer complaints
- Assisting the Store Manager with managing schedules, cash, and store audits
- Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
- Helping to maintain a neat and clean store environment for our customers and team members
- Other duties as assigned
Job Requirements
- A minimum of one year of management experience in industries such as hospitality, financial services, retail and restaurant
- Ability, willingness, and comfort to engage with customers
- Ability to develop positive relationships with internal and external customers
- Strong desire to exceed corporate initiatives and inspire excellence in a team
- Excellent verbal and written communication and presentation skills
- High-energy, collaborative management experience
- Professional appearance and demeanor
- Must be honest and have integrity
- Ability to work flexible hours, including early morning, evenings, weekends, and holidays
- English fluency is required
- English/Spanish bilingual is a plus