Description:
Site IT Lead & Systems Administrator
Location : Austin – TX (3 days onsite)
Job Type : C2C or W2
- This role is ideal for someone with approximately 5 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure.
- As the primary Site IT Lead for our Austin office, you'll play a key role in maintaining our Commercial and FedRamp systems, supporting our users, and assisting in the implementation of new technologies.
Core Responsibilities:
Advanced Troubleshooting and Technical Support:
- Be the main point of contact within the Austin office and travel to other sites as needed.
- Serve as an escalation point for the global Service Desk Team providing advanced technical support to end-users for the various enterprise applications supported at Rubrik. (e.g., Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack, Github, etc)
Collaboration & Coordination
- Collaborate with senior system administrators and other IT team members on business critical projects and initiatives
- Assist with driving the implementation of AI tools across the organization
- Coordinate with our InfoSec team to remediate security gaps or vulnerabilities across Rubrik’s Enterprise Tools
FedRAMP
- Serve as a primary point of contact for Rubrik’s FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.
- Environment Ownership: Serve as the designated administrator for the FedRAMP boundary, managing a high-trust environment isolated from commercial production.
Asset Management and Documentation:
- Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
- Assist with asset management, including tracking inventory of hardware and software.
Executive Support
- Providing premium and proactive technical assistance to Rubrik’s senior leadership, executives, and their administrative staff in a fast-paced environment.
- Serve as a primary point of contact for Rubrik’s executive assistant team.
Process Optimization:
- Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences.
Knowledge Base Development and Maintenance:
- Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance.
AV
- Troubleshoot AV systems as needed.
- Assist in the management of AV Infrastructure Integrator visits and maintenance schedules.
Qualifications
Minimum Qualifications:
- Minimum of 5 years of work experience providing front-line IT support or systems administration work
- In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads
- Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
- Strong knowledge of IT security best practices and compliance standards.