Small Business Operations Manager

Description:

The Indiana Economic Development Corporation (IEDC) is hiring a Manager of Small Business Operations to support the Director of Small Business in managing financial operations, administrative responsibilities, and programming initiatives for small business support, including oversight of the Indiana Small Business Development Center (SBDC). The role plays a critical part in ensuring seamless operations, compliance, and performance reporting for regional offices and stakeholders.

This position is best suited for individuals with strong administrative, financial, and project management experience who thrive in fast-paced, mission-driven environments. As a member of the IEDC, you'll be contributing to Indiana’s economic future and helping small businesses succeed.

Key Responsibilities:

Operations:

• Develop and implement onboarding, offboarding, compliance, and monthly reporting procedures.

• Track and analyze monthly performance metrics for regional offices and address MIS usage questions.

• Manage stakeholder, client, and host satisfaction surveys and reporting.

• Recommend operational best practices and improvements aligned with budget and strategic goals.

Financial Management:

• Review and process contractor invoices and monthly financial reports for submission to state and federal funders.

• Manage Program Income Reports, verifying deposits and documentation for reimbursements.

• Monitor and reconcile monthly income data with financial accounts.

Administration:

• Assist in preparing grant proposals (narratives and budgets).

• Support annual performance and financial reviews for regional offices.

• Prepare detailed reports (monthly, quarterly, semi-annual, annual) for funders like the U.S. Small Business Administration and regional host organizations.

• Plan and coordinate events, meetings, and monthly performance review calls.

• Provide leadership on special projects supporting strategic goals.

• Act as the subject matter expert for Neoserra CRM, supporting network-wide training, guidance, and troubleshooting.

Requirements:

Education:

• Minimum: Bachelor’s Degree in Public Administration, Business, or related field.

Experience:

• Required: 2+ years in administrative and/or financial management, strong MIS system and Microsoft Office experience.

• Preferred: Experience in grants management, public sector operations, or organizational systems.

Core Competencies:

• Results-driven with strong business acumen.

• Advanced decision-making and judgment skills.

• Detail-oriented with administrative and operational expertise.

• Excellent verbal and written communication.

• Strong influencing, leadership, and coaching capabilities.

• Self-motivated, independent contributor with entrepreneurial mindset.

• Fast learner who thrives in dynamic, diverse environments.

Benefits:

• Medical, Vision, and Dental Insurance

• 401(k) & 457(b) with employer match

• Two pension plan options

• 160 hours of paid New Parent Leave

• Paid Vacation, Personal, and Sick Leave (combined 192 hours)

• 12–14 Paid Holidays annually

• Education Reimbursement Program

• Paid Maternity & Paternity Leave

• Disability Insurance, Life Insurance

• Public Service Loan Forgiveness eligible

• Free Parking and LinkedIn Learning Access

• Wellness Rewards Program