Solutions Engineer

Description:

RedTech Recruitment is partnering with a rapidly expanding, successful software house based in Manhattan, New York, to recruit a Solutions Engineer. This newly created position is ideal for candidates who want to work in a technical and customer-facing role supporting pre-sales demonstrations and client onboarding processes. The company offers ample progression opportunities in a dynamic, tech-driven environment.

This role blends strong technical know-how with excellent communication skills, making it perfect for early career professionals or solution engineering specialists eager to advance their careers.

Key Responsibilities:

• Support sales teams by conducting detailed technical pre-sales product demonstrations, effectively showcasing the value of software integration solutions to prospective clients.

• Evaluate customers’ use cases and product integration requirements, providing tailored guidance to help optimize their success with the company’s platform.

• Develop and maintain detailed API documentation, reference architectures, SDKs, and other technical resources to support developers and clients efficiently.

• Collaborate cross-functionally with sales, support, and technical operations teams to ensure seamless client onboarding and integration experiences.

• Act as a technical authority and trusted advisor on the software platform, addressing both internal teams’ and customer inquiries.

• Collect, analyze, and apply customer and developer feedback to continuously improve integration workflows, tools, and technical documentation.

• Quickly troubleshoot and coordinate solutions for any technical issues encountered during or after integration.

Qualifications & Skills Required:

• Bachelor’s degree with a minimum 3.5 GPA from an internationally recognized university, preferably in STEM fields (Computer Science, Engineering, Mathematics, Physics, Chemistry) or Law with a technical bent.

• Programming knowledge and hands-on experience with languages such as JavaScript and Python, and familiarity with cloud technologies.

• Strong commercial intelligence and business awareness to understand customer challenges and tailor solutions accordingly.

• Exceptional communication and presentation skills, both in-person and remotely, with the ability to convey technical information clearly to varied audiences.

• Passion for technology and a demonstrated ability to learn and assimilate new technical concepts rapidly.

• For graduate applicants: relevant internships or summer roles in customer-facing technical positions are highly preferred.

What This Role Offers:

• A varied, technically challenging position within a fast-growing, innovative software company.

• A supportive and progressive working environment offering significant opportunities for career growth and development.

• Exposure to cutting-edge software technologies and chance to develop expertise in SaaS and cloud integration.

• A culture focused on training and continuous learning to enhance your professional skills.

• Competitive salary, bonus potential, and comprehensive benefits package.