Description:
The APM Engineer II works as a member of the Application Performance team and is charged to understand the goals/objectives of that team and supports Enterprise Architecture and Shared Services Technology division.
As part of the Application Monitoring team, engineers will be working on the installation, configuration and monitoring of tools such as Dynatrace and Zabbix on AWS and On-Prem servers. They will be working closely with Application and Middleware teams on the analysis, prediction and research for health checks, logs and alerts. Application Performance engineers will be interacting with both Windows and Linux platform servers and improving the monitoring tools with applied scripting knowledge and querying SQL databases.
Job Functions
- Work with Application teams to define thresholds and configure alerts accordingly.
- Install, configure and maintain Dynatrace, Zabbix, Pager Duty and Alertbot tools.
- Experience with Dynatrace DQL, APIs and AIOPs implementation using Dynatrace
- Experience with Dynatrace Extensions and integrate them with Application monitoring.
- Daily Operations (Release management, Health checks, log analysis, alerts review)
- Work on Trend/Prediction Analysis configuration skills
- Work on the tuning and maintenance of system alerts
- Explore possible solutions withing the Zabbix, Dynatrace and Alertbot tools.
- Support and participate in incident calls and help to troubleshoot the issues.
- Experience with cloud watch and AWS resource monitoring.
- Help to support AWS ECS monitoring using Dynatrace.
- Upgrade Zabbix and Dynatrace frequently.
- Apply security patches to the monitoring infrastructure.
- Need to come up with solutions for custom monitoring for applications by building custom scripts.
- Experience with DB concepts, MicroServices and shell scripting.
- Experience with Azure DevOps tool to create and maintain PBI's.
Leadership/Coaching
- Demonstrate a positive attitude and set an example for colleagues.
- Attend regular manager and team lead status meetings and be engaged in meeting discussions and strategic planning.
- Demonstrate ability and willingness to share ideas with peers and management.
Consultancy/Customer Service
- Complete Service Requests within defined SLAs
- Set expectations with the customers and communicate progress or blockers.
- Actively participate in cross team collaborations and triage sessions
- Collaborate with IT teams, project teams, and institutional leadership teams in root problem analysis, solution identification, implementation, and delivery activities.
- Collaborate with IT teams and internal and external customers to understand project requirements and recommend sustainable solutions that meet defined business needs.
- Communicate clearly to technical and non-technical users.
Planning and Organization
- Plan and execute activities assigned by the team/manager.
- Monitor alerts and take appropriate actions.
- Update tickets on a regular basis and keep leadership informed of work status/progress.
- Independently manage assigned tasks and project components to complete within established timelines.
- Identify and communicate potential business impacts when planning changes to production systems.
- Participate with management and technical teams to establish appropriate project timelines to deliver sustainable solutions within approved time and budget parameters.
- Demonstrate attention to detail.
- Actively identify and communicate opportunities to automate repetitive manual processes.
Experience
- Expertise in Zabbix, Dynatrace, Alertbot and foglight tools
- Experience with Cloud Watch and AWS tools
- Experience with YAML, Shell Scripting
- Experience in PowerShell
- Experience with backups, restores and recovery models.
- Ability to multi-task and context-switch effectively between different activities and teams
Skills And Qualifications
- Bachelor's degree in computer science, or combination of education and experience
- At least 8 years of experience as Performance Engineer
- Strong verbal and written communication skills (English)
- Strong critical thinking and problem-solving skills
- Positive attitude and solutions-oriented thinking
- Ability to communicate technical concepts to both technical and non-technical audiences.