Sr. Business Learning Specialist

Description:

WHAT YOU'LL DO:

• Design and coordinate effective training programs using adult learning principles, ensuring they meet learning objectives and enhance performance.
• Maintain and update training materials and procedures in collaboration with management, revising as necessary to stay current and effective.
• Evaluate training effectiveness through observations and participant feedback to continuously improve training outcomes.
• Participate in special projects and ensure updated knowledge of company products, training delivery methods, and industry changes.
• Manage quality assurance, provide coaching, and generate reports to support management in assessing performance and training needs.

WHAT YOU’LL BRING:

• Proven experience in training, coaching, mentoring, and using diverse communication styles to facilitate learning and professional growth in a supportive environment.
• Knowledge of insurance products (e.g., Medicare Supplement, Long-Term Care, Disability Income, Life insurance, and annuities) and familiarity with claims processing and billing procedures.
• Strong technical skills with the ability to utilize and integrate software such as Genesys/GAD, Confluence, JIRA, Qfiniti, Market On Demand, Peoplesoft, CC Pulse, and Microsoft Office Suite.
• Excellent organizational, time management, and problem-solving skills, with a capacity to manage detailed work accurately under tight deadlines.
• Strong interpersonal and customer service skills, with experience managing customer relationships in a customer-facing environment.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.