Description:
At the heart of ServiceNow is a grand purpose: to make the world work better for everyone. Our purpose is not just a tagline, it’s a demonstration of our intent to impact the world for the better. To continue this mission, ServiceNow is launching ServiceNow.org, a new go-to-market vertical that leads with our values to exclusively service the needs of the global non-profit community, using the power of our platform to enable these vital organizations to achieve operational efficiency boosts, when those time saving efficiencies will literally save and impact lives. Aligned to our ESG strategy, the Servicenow.org team will position our world-class platform capabilities and solutions to non-profits and reinvest a portion of the profits into the community.
The ServiceNow.org Account Executive will produce new business sales revenue from software licenses within customers in a specific territory. This will be achieved through territory planning, including research prospect customers, using business development strategies, and completing field-based sales activities within an assigned territory.
- Develop and run a sales strategy in the allocated territory with a target prospect list and a sales plan. This includes Strategic territory planning, account planning, and leveraging internal relationships to execute on sales opportunities.
- Ownership of driving successful pipeline generation activities in partnership with marketing and partners
- Drive ServiceNow.org brand awareness and campaign
- Qualify prospects and develop new sales opportunities and ongoing revenue streams
- Advance and close sales opportunities—through the successful execution of the sales strategy and roadmap.
- Retain and grow existing customer base (including In Kind Donation accounts) with regular non-sales customer engagement activities to deliver on excellent customer experience and value realization
- Cultivate customer relationships by deeply understanding Non-Profit strategic growth plans, challenges/opportunities, technology footprint and corresponding strategy to serve as a partner for their success.
- Demonstrate operational excellence across forecasting and account planning
- Be a trusted, authentic, advisor to your customers by understanding and empathizing with their business and advising on how ServiceNow can help them achieve their organization’s strategic objectives.
- Elevate 1-2 customer success stories to the Head of Sales on an annual basis for external publication.
- Current location in Northeast, preferably New York Metro or Boston
- Possess a unique balance of a non-profit heart, yet able to maintain a business mindset. A passion for selling, with a bigger purpose
- Experience selling into and working with Non-Profit organizations; Ability to understand the “bigger picture” and business drivers around technology in the Non-Profit space.
- Experience and success selling Customer Experience, Customer Service and/or IT Service Management solutions preferred
- ServiceNow Platform knowledge preferred
- Ability to build strong, internal cross-functional relationships
- Instant customer credibility: ability to build strong external relationships
- Excellent written and verbal communication skills; relevant for a C-level audience
- Strong project management experience
- Demonstrated experience in keeping accurate forecast for your territory, monthly/quarterly/annually, and utilizing sales tools and analytics to target customers
- Travel 20-40% or as required