Description:
We are seeking a seasoned Senior Technical Delivery Manager to lead and drive complex, cross-functional technology initiatives across the enterprise. This role demands a strategic thinker with exceptional communication skills, a high degree of autonomy, and a proven track record in delivering impactful technology solutions.
Responsibilities
- Lead the planning, execution, and delivery of enterprise-wide technology projects, including:
- Implementation of enterprise tools and platforms
- Cybersecurity initiatives and risk mitigation programs
- Remediation of audit findings and compliance gaps
- Deployment of new technology solutions to enhance operational efficiency
- Upgrades to existing retail software
- Collaborate with stakeholders to scope projects, define business and technical requirements, and ensure proper documentation and sign-off.
- Present project updates, risks, and milestones to various audiences, including technical teams, business stakeholders, and executive leadership.
- Serve as the primary point of contact for project stakeholders, ensuring alignment on goals, timelines, and deliverables.
- Develop and manage detailed project plans and resource allocations.
- Identify and proactively manage risks, issues, and dependencies.
- Ensure projects are delivered on time, within scope, and with high quality.
- Champion continuous improvement in delivery practices and governance.
- Prioritize Technology projects based on business need and project resource capacity
- Develop and maintain relationships with key stakeholders both internally and within partnered organizations in teams such as Technology, Technical Governance, Procurement, Finance, Compliance, etc.
- Serve as the first point of escalation for Technology project roadblocks and/or risks.
- Document lessons learned from projects and initiatives, capturing key insights, challenges, and best practices to improve future processes and decision-making.
Essential Functions
- Must be able to stand or sit and operate computers and other technological devices for extended periods of time
Qualifications
- 7+ years of experience in technical project or program management, preferably in enterprise environments
- Strong understanding of cybersecurity frameworks, enterprise architecture, and audit/compliance processes.
- Demonstrated ability to lead complex initiatives with minimal oversight.
- Strategic mindset with a hands-on approach to execution.
- Comfortable navigating ambiguity and driving clarity.
- Passionate about technology, innovation, and delivering business value.
- Ability to inspire via superior communication (both written and verbal) & strong stakeholder management skills are required
- Experience scoping projects, documenting requirements, and managing sign-off processes.
- Proven ability to present technical and strategic updates to executive audiences.
- Hands-on experience with cloud implementations, particularly AWS (Amazon Web Services) is preferred.
- Proficiency in project management tools (e.g., Workfront, Jira, Confluence, ServiceNow, MS Project).
- Relevant certifications (e.g., PMP, CSM, SAFe) are a plus.
- Ability to successfully work across cultures and locations, driving team cohesion and effectiveness.
- Organized, adaptable, and able to tackle the challenges of working on multiple Technology initiatives simultaneously in a fast-paced environment
- Demonstrated ability to successfully partner with a wide range of stakeholder including vendors, regulators, partners, and third parties.
- Values attention to detail and understands the importance of precision in quality of work.
- Ability to come into the office and/or travel to other locations for key meetings and workshops with stakeholders.
- Bachelor’s or advanced degree in Computer Science or Business is highly preferred.
- Experience in a gaming, hospitality, retail, or similar industry preferred.