Description:
As a Sr. Technical Support Analyst in Pasadena, TX (and perhaps Deer Park, TX), you will install, configure, and maintain the integrity of operating system workstations and servers to improve the reliability and performance of such systems. This important work assists hundreds of staff within our Asian foods plants in both locations.
What You Will Do
- Manage and maintain desktop/laptop hardware, software, and standardized system images, including updates and patches.
- Lead Windows, Office, and client application deployments in partnership with engineering and development teams.
- Maintain SLAs for incident and service requests and ensure accurate inventory of all end user computing devices.
- Monitor system performance, strengthen endpoint security, and respond to critical cybersecurity events.
- Collaborate with vendors and contractors to ensure service quality and technology alignment.
- Research, recommend, and integrate new technologies to enhance system reliability and operational efficiency.
- Provide technical guidance and mentorship to junior support staff.
What You Will Bring
- Associate’s degree or equivalent experience preferred but not required.
- 5+ years of relevant IT experience, including Technical Support Analyst experience.
- Expertise in Windows OS, Microsoft Office Suite, and scripting tools.
- Strong troubleshooting skills for hardware, operating systems, and networking.
- Ability to provide strong customer service including written and verbal communication.
- Solid understanding of network concepts and IT best practices.
- Proven ability to deliver effective, client-focused IT solutions.