Description:
As a supervisor, you will assist the management team in overseeing a team of workers who perform a variety of tasks to keep our client’s facility in top shape. You will perform various job responsibilities, including those embodied by our company core values as follows.
Accountability
- Supervise parking attendants and ensure that all duties are completed according to company standards.
- Assist with implementing work schedules and assignments.
- Oversee daily cash handling procedures and submit accurate reports of collections.
- Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
- Promote a culture of professionalism, accountability, and exceptional customer service among the team.
- Accountable for the cleanliness and appearance of the parking area.
- Contribute to the development and implementation of park policies and procedures
Profitability
- Accountable for meeting or exceeding established performance targets.
- Order and maintain a supply of necessary materials and equipment.
Exceptional Service
- Ensure that all signage and markings are visible and clear for customers.
- Train and motivate staff to deliver excellent customer service, including assisting with parking, handling customer issues, and maintaining a clean and safe facility.
- Address customer inquiries and complaints in a prompt and professional manner.
- Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
- Inspect parks regularly to ensure they are clean, safe, and well-maintained.
- Continuously seek ways to improve service quality and efficiency
Communication
- Regularly update upper management on operational challenges.
- Foster clear and open communication within the team and with other departments.
- Provide training to workers on safety regulations, equipment usage, and job duties.
Family
- Promote teamwork, inclusion, and respect among all staff.
About YOU You'll have the opportunity to use your skills to ensure your team consistently meets goals and provides excellent service to visitors.
Your Qualifications
- High school diploma or GED.
- 1 year of supervisory experience.
- Excellent communication and interpersonal abilities.
- Physical ability to lift heavy items (50 lbs).